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What Do I Need To Use GOT Service?
No Need for a Computer.
No Need for an Internet Connection.
No Need for any Special Phone or dedicated line.
All you need is a working Phone (Cell Phone or Landline Phone) and you are ready to make Cheap Calls.


How Do I Sign Up For the Service?
You Sign Up through this Website by clicking on the 'Sign Up' button at the top menu OR you can call us at 1-888-5-i-got-it for help and assistance from one of our Support Staff.


How Do I Pay For The Service?
All our Call Plans are Monthly Calling Plans and you will therefore be charged every month on the anniversary date of your Sign Up.
We accept all major Debit/Credit Cards such as Visa, MasterCard and AMEX.
WE ARE USING A SECURE SERVER (SSL) AND ALL PAYMENTS THROUGH OUR WEBSITE ARE SECURED.


Am I Committed To A Long Term Contract When I Sign Up?
No, you can cancel your Call Plan anytime you want.
In case you want to cancel your Call Account we advice you do it before at the end of your Billing Period as we cannot issue any Credit for unused minutes. All you have to do is log in to your Back Office and cancel the Monthly Call Plan.


How Do I Make A Call With My Account?
Calling is very simple; No Computer, No Internet, No PIN Codes are required. Just choose an Access Number from the Local Access Numbers and dial it. When you call one of these Access Numbers our system will automatically recognize your Phone as a Global 1 Touch subscriber and prompt you to enter the Destination number. Dial the Country Code, Area Code and Phone Number and then press the hash-key '#'.
Example:
A member in UK wants to call a friend in the USA. The member dials the UK Access Number 20-026336 and is immediately asked to enter the Destination number. He now enters the number of his friend in the USA 12127773456# and is connected.


What Happens When I am Asked for a Pin Code?
If you use a Phone that is not registered with your Call Account (e.g. a Hotel Phone or a friend's Phone) you will be asked to enter your PIN Code. The PIN Code is a 10-digit number that uniquely identifies your Call Account. You can find the PIN Code inside your Back Office under the Registered Numbers menu.
If you want to avoid having to enter the PIN Code all you have to do is register the Phone Number with your Call Account.
Unlimited Call Plans do NOT have a PIN Code since only one person can use the Call Plan and your phone number must therefore be registered.


Can Several People Use My Account?
On the Universal Plans you can register up to FIVE (5) Phone numbers (for Unlimited Plans you can register ONE (1) Phone Number) that will be recognized when calling the Access Number. You can therefore register your Home Phone, Cell Phone, Office Phone, Spouse's Phone etc. to be used with the same Call Account. At anytime you can login to your Back Office and change the registered numbers on our system to add/remove numbers to be used on your Call Account.


How Do I Receive A Call On My Personal Number?
As a Calling Plan subscriber, you receive your own Personal Number. For example, if you pick a UK number, your friends and family from UK can call your UK number (a local call for them) and it will ring on any Phone you choose (Cell Phone, Office Phone or Home Phone) anywhere in the World. Local for them, Global for You! Yes it's that simple!


Do I Pay For Incoming Calls To My Private Number?
Yes, incoming calls to your Private Number are deducted from your Call Plan minutes according to the destination of the Phone they are forwarded to and our call rates. If you forward your private number to our Unlimited Plan destination, you will have free unlimited incoming calls.


What Is Call Forwarding And Why Do I need It?
In your Back Office you can enter the Phone number of the Phone to receive the calls on. You can enter the Phone number of any Phone in the World and you can change it as often as you want. When you receive calls to your Private Number, we will automatically deduct minutes from your Call Plan according to the Phone number you are forwarding the Calls to. If you forward your private number to our Unlimited Plan destination, you will have free unlimited incoming calls.


What is Speed Dialing?
Each member can register up to TEN (10) Phone Numbers (destination numbers) that can be called using Speed Dial. All you do is register the Phone Numbers in one of the ten (10) available slots in your Back Office. Once registered you dial the number by entering the slot number (0 - 9) followed by the hash-key '#'.
Example:
You store your friend's USA number 12127773456 in Speed Dial slot number 5. You call the Access Number and when asked to enter the Destination number you press 5# and is immediately connected to your friend.


What Will It Cost To Call Destinations Outside Of The Call Plan?
You are not only Limited to Call Destinations included in your Call Plan. You can Call Anywhere you wish Worldwide and we will deduct your Call Account one (1) minute of included Call Plan minutes plus the said rate according to the Destination you are Calling. So your Global 1 Touch Call Account allows you to Call wherever you want, Cell Phones and Landline Phones and it will all be deducted from your Call Plan minutes.


What Happens When I Use Up All My Airtime Minutes?
You can either buy additional airtime under “Shopping Cart” or, allow the system to Automatically add US$10 Airtime to your account and charge your Credit Card so that you will have no interruption in the Service. To allow Auto Recharge all you have to do is click “Auto Recharge” at the home screen of your back office. If you at the end of your Billing Period have not finished the 'extra' Airtime, the system will carry it forward to the following month. If you do not wish to use the Automatic Airtime Top Up you can disable it in your Back Office at anytime.


How Do I Log Into My Call Account?
During Sign Up you will create a personal Username and Password. which you use to log in to your Back Office (Call Account). In your Back Office you can check your Call History, Call Rates, Register Phone Numbers, do Call Forwarding, Assign Speed Dial Numbers, see Invoices and much more. You log in to your Back Office from this Website.

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